Frequently Asked Questions
Operational questions once you're set up. For what Ionide is and pricing, see the FAQ on the homepage.
This page covers setup and operation. For "what is Ionide," arbitrage mechanics, pricing, and custody, see the FAQ on the homepage instead.
My commands aren't responding
The bot blocks every command except /connect until a license is activated. Run /connect first.
If that also fails, check docker logs ionide-discord-bot on your host for the actual error.
Can I run both Bitget and MEXC on one license?
Your license lists which exchanges it covers (chosen at trial start or purchase). Check with
/status. If you need to add an exchange your license doesn't currently cover, reach out on
Discord.
I'm moving to a new server. What do I need to bring?
Your .env file (Discord bot token and SECRETS_ENCRYPTION_KEY) and the /app/data volume. Losing
the encryption key means losing access to any exchange credentials you stored with /secrets action:set.
You'd need to run /secrets action:set again on the new instance. See
Self-Hosting Ionide for where these live.
How do I add a second bot owner?
Run /owner action:add discord_user_id:<id>. Check who currently has access with /owner action:list.
My trial says "pending activation" and isn't counting down
The trial clock starts when your self-hosted instance runs /connect and successfully activates
the license. Creating it on the website alone doesn't start it.
Where do I find the full list of commands?
See Discord Commands.
Something else?
Ask in Discord or email [email protected].
